Contact Us

Orders can be placed on our website or by email, phone, or fax. All orders will receive an order acknowledgment by email.

If your order is placed online, one of our branding specialists will review all the details of your order and artwork and will be in touch during business hours with any questions or suggestions. Your specialist will then send a final order confirmation to you, including the delivery date. Be sure to mention any deadlines you may have when placing your order.

Approximately 1-3 days after order placement, you will receive an e-proof via email to review and approve for production (unless proof has been waived for a rush order).

Remember, nothing goes into production without your approval!

Your dedicated specialist will help you every step of the way to ensure that you get exactly what you want, how you want it, and delivered when you need it.

Requesting A Specific Pantone (PMS) Color for Your Artwork

For most of the products we sell, specific Pantone colors can be requested. With some products, a Pantone color matching charge may apply. There are also a few products where exact color matching is not possible due to limitations with the printing process.

We will confirm your imprint color requirements with you upon order placement. Your branding specialist will also inform you of any limitations or PMS color-matching charges that may apply before proceeding with your order.

Most orders can be canceled at any time before it goes into production. Once you have approved the proof for your order and production is underway, cancellations cannot be accepted. Certain products, such as retail books and journals, cannot be canceled after the order has been processed.

If canceling a special order or custom order, a cancellation fee will apply and will vary based on the scope of the project. Contact your branding specialist for any cancellation requests.

Simply reply and attach it to your order confirmation e-mail, and we'll take it from there. You can also e-mail it directly to your Customer Care Representative.

Free Proofs (Proofs Waived for Most Rush Orders)

Approximately 1-3 days after order placement, you will receive an e-proof via email to review and approve for production. If a proof waiver is required for a rush order to meet your deadline, we will contact you in advance to receive your authorization to proceed with the production without a proof.